Terms & Conditions

Last Updated: June 14, 2025

Welcome to Hanuman Care ("we," "us," or "our"). These Terms and Conditions govern your use of our services and website, https://hanumancare.com (the "Site") operated by Medicvisor Private Limited.

By accessing our Site or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our platform.

1. Definitions

Service: All emergency and healthcare services provided by Hanuman Care.

User: Anyone accessing the website or using our services.

2. Use of Services

Users must be 18+ or under legal guardian supervision to use our services.

3. Payment and Billing

  • Payment is required at booking unless otherwise agreed.
  • We accept cards, UPI, net banking, or wallet-based gateways.
  • Failure to pay may result in service cancellation.

4. Cancellation & Refund Policy

Refunds will be governed by our refund policy.

5. Service Limitations

  • Subject to availability and medical logistics.
  • Services may be delayed due to natural disasters or traffic.
  • No liability for uncontrollable delays or failures.

6. User Responsibilities

  • Follow medical/safety instructions given by our team.
  • Do not misuse or damage equipment provided.
  • Use services only for legitimate healthcare needs.

7. Limitation of Liability

  • We offer services "as is" without warranties unless legally required.
  • We’re not liable for indirect or consequential damages.

8. Intellectual Property

All branding, text, designs and trademarks are the property of Hanuman Care or licensed parties.

9. Privacy Policy

See our Privacy Policy for data usage and protection terms.

10. Changes to Terms

We may revise these terms at any time. Continued use indicates acceptance of the updated terms.

11. Governing Law

These terms follow the laws of Patna, Bihar, India. Disputes will be handled via arbitration or court as per applicable jurisdiction.

12. Contact Information

Email: support@hanumancare.com

Phone: +91-9264198199

Address: A/182, 2nd Floor, Near Lohiya Nagar Park, Opp. People Cooperative Hall, Kankarbagh, Patna, Bihar 800020